TERMS AND CONDITIONS OF SERVICE

(English version – the Italian version shall prevail)

1. Introduction

This website is operated by Erra Ceramica, a handcrafted ceramic business owned by Erik Ragni.
By accessing or using this website, you agree to be bound by these Terms and Conditions.

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2. Scope of service

Through this website, Erra Ceramica offers:

• the sale of handmade ceramic products;

• the sale and booking of courses, workshops and educational activities related to ceramics;

• informational content about the business.

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3. Users

These Terms apply to all users of the website, including visitors and customers.

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4. Purchase conditions

All purchases are subject to:

• these Terms and Conditions;

• the Refund and Returns Policy;

• any additional policies referenced by hyperlink.

Customers are responsible for reviewing all relevant information before completing a purchase.

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5. Courses and workshops

Cancellation, refunds, vouchers, missed sessions and no-shows are governed exclusively by the Refund and Returns Policy.

Multi-session courses are considered a single educational program and do not allow partial refunds or make-up sessions for missed classes.

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6. Intellectual property

All content published on this website is the property of Erra Ceramica, unless otherwise stated.

Unauthorized use or reproduction is prohibited.

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7. Limitation of liability

Erra Ceramica shall not be liable for service interruptions, inaccuracies or damages resulting from improper use of the website or services.

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8. Changes to the terms

Erra Ceramica reserves the right to modify these Terms at any time.
Changes will become effective upon publication on the website.

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9. Governing law and jurisdiction

These Terms are governed by Italian law.
Jurisdiction lies with the court of the consumer’s place of residence or domicile, in accordance with applicable law.

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10. Language version

In the event of discrepancies, the Italian version shall prevail.